Refund Policy

This Refund Policy outlines the terms and conditions for refunds and cancellations of JecoLuxe services, including Impact Suite subscriptions, certifications, and other paid services. Please review this policy carefully before making a purchase.

Annual Memberships & Subscriptions

Certifications & Verification Services

• Certification fees are non-refundable once the verification process has begun
• Refunds may be issued if we are unable to complete the verification due to technical issues on our end
• If certification is denied due to non-compliance, fees are not refundable
• You may request a re-evaluation with additional documentation at no extra cost within 30 days

Founding Member Program

• Founding Member fees are non-refundable due to the exclusive nature of the program
• Lifetime benefits and pricing are guaranteed for founding members
• Special consideration may be given on a case-by-case basis for exceptional circumstances

How to Cancel Your Subscription

You can cancel your subscription at any time:

• Log in to your Impact Suite dashboard
• Navigate to Account Settings → Billing
• Click "Cancel Subscription" and follow the prompts
• Alternatively, email billing@jecoluxe.com with your cancellation request

Exceptional Circumstances

We understand that unforeseen situations may arise. In cases of:

• Business closure or bankruptcy
• Natural disasters or force majeure events
• Serious technical issues preventing service access

Please contact our support team to discuss your situation. We will review each case individually and may offer prorated refunds, service credits, or alternative solutions.

Payment Disputes

• If you believe you were charged in error, contact us immediately
• Provide transaction details and explanation of the dispute
• We will investigate and respond within 5 business days
• Unauthorized charges will be refunded immediately upon verification

Refund Processing Time

• Approved refunds are processed within 7-10 business days
• Refunds are issued to the original payment method
• Bank processing times may vary (typically 3-5 additional business days)
• You will receive email confirmation once the refund is processed

Changes to This Policy

JecoLuxe reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.